1 ) HOW LONG WILL IT TAKE TO GET TO ME?
We will endeavour to dispatch your item within 24 hours working hours of receipt of your payment, where you are in the world will determine how long it takes to get to you. It will be sent as a registered item and will need to be signed for.

2 ) IS IT INSURED IN TRANSIT?
All items will be sent insured in the post.

3 ) WHAT IF I DON'T LIKE IT?
We would like to think that anyone purchasing our jewellery will love it as much as we do, so we offer a 14 day no-quibble money back guarantee. All we ask is that you return it in the condition you received it in, that it is adequately insured when you send it back to us and that you send it back registered mail.

4 ) WHAT COLOUR AND CLARITY IS THE DIAMOND? DO COLOURED STONES HAVE A GRADING SYSTEM?
Antique diamonds cannot be judged by the same standards as a modern round brilliant, simply because the first diamond grading certificate wasn't issued by the GIA until 1955. Modern diamonds are cut to maximise weight retention, an old cut diamond was fashioned to maximise light return in ambient light. Diamond certification only became common practice in the late 1990's as a response to the increasing threat of conflict diamonds entering the modern jewellery market.

Coloured stones have no grading system and are judged soley on desirability of colour.

5 ) WHAT CONDITION IS THE PIECE IN?
All our pieces are in immaculate condition. We are so sure of this that we offer a service for life guarantee. As long as we see your piece once a year for a clean and check, we will take care of it for as long as you live, free of charge.

6 ) WHEN ARE WE OPEN?
Our shop in Hatton Garden is open Monday to Saturday, 10am - 5pm. If you are thinking of coming on a Saturday please be advised that we operate on a first come first served basis and we do get very busy.

7 ) WHEN HAVE I ENTERED INTO A CONTRACT WITH BERGANZA?
When we recieve your online order we have to ensure that the item is still available for sale, i.e. that it hasn't been sold on our premises. We remove items from our website as soon as the customers have left the shop. It is for this reason that until we have processed your order and notified you the pieces' despatch we do not consider the order to have been taken. At which point you have entered into a contract with us.

8 ) DO YOU DO REPAIRS OR VALUATIONS?
As specialists in Antique Jewellery we are often asked to restore or value antique pieces. Regrettably this is a service we can only offer to people who buy or have bought pieces from us, due to the extremely time consuming nature of restorations and valuations.