Delivery and Returns

If you have been presented with a piece, either an engagement ring, or a gift, which is not quite to your taste, please do let us know as soon as possible. It is important to us that you enjoy your special piece, and therefore we offer exchanges on newly gifted items for a piece of a similar value. Please do note that if the piece has already been altered for you in any way, we would not be able to accept it for an exchange.

Tastes and circumstances can change over the years, so if you were hoping to upgrade a previous Berganza purchase, you would be welcome to do so. This is provided your current piece is in good condition, and you are upgrading to one that is at least double in value. You would receive the full amount you paid for your original purchase towards the new one.

If you have a piece of antique jewellery you are looking to part with, we would be able to offer you a part-exchange should your piece be suitable for our collection.