Delivery and Returns

FAQS

Can I request a quicker delivery time?   
We do offer same day delivery within London for a charge of £100. Should you wish for a faster shipping time outside of London, please enquire with our shipping team at shipping@berganza.com.
Can I choose which day to receive my piece?  
Yes, you can choose which day to receive your ring on checkout by selecting Nominated day delivery.
Do you deliver on a Sunday?  
At the moment we do not offer a Sunday delivery.
I live abroad, do I need to pay for customs duties?  
No, Berganza will cover the cost of fully insured shipping, including any import taxes and duties which may apply.
If I would like to return my piece, do I have to pay for return shipping?  
No, please inform our shipping team that you would like to return your item within 14 days of receiving it, and they will send you a return shipping label.
Do I need to bring any ID if I would like to collect my piece from your showroom?  
Yes, if you choose ‘click and collect’, please do bring a form of photo ID upon collection so we can verify your identity.
I live abroad, do I need to pay for customs duties?  
Yes, whilst Berganza covers fully insured shipping, the customer is responsible for paying all local import taxes and duties. You will be contacted by the courier to do so prior to delivery. All duties and taxes are non-refundable.
Do I need to provide any other documentation for shipping to the USA?  
If the piece you are purchasing is over $2500 in value you will be contacted by the courier during transit to provide further information, including your SSN or IRS number. Providing this promptly will help speed up the clearance process. This is a routine requirement by US customs when importing items over this value.

UK

Service Cut Off Time Delivery Time Cost
Royal Mail Special Delivery Guaranteed by 1pm (Tues – Sat) 4:30pm By 1:00pm next day Complimentary
Same day Delivery in London (Mon-Sat) 3:30pm Same day £100

Rest of the World

Exclusive of duties & taxes
Service Destination Delivery Time Cost
FedEx International Priority USA 1-3 business days Complimentary
FedEx International Priority Europe and rest of the world 1-3 business days Complimentary

Rest of the World (High Value Items)

Service Destination Delivery Time Cost
Malca Amit International 1-4 business days Complimentary
Ferrari International 1-4 business days Complimentary

*Fully insured shipping is complimentary, customers are responsible for all local import taxes and duties.

*Please note that clearance delays at customs may impact delivery speed.

We offer a 14-day full money-back guarantee on all unseen online purchases. Please note, items which are altered or resized are not eligible for a refund. You can request a refund within 14 days of receiving our piece should it not be quite right. Items must be returned in their original condition with security tags intact. You can contact us at info@berganza.com to find out more about our returns policy or complete the cancellation form. For more information, please visit our terms & conditions.

Exchanges   
If you have been presented with a piece, either an engagement ring, or a gift, which is not quite to your taste, please do let us know as soon as possible. It is important to us that you enjoy your special piece, and therefore we offer exchanges on newly gifted items for a piece of a similar value. Please do note that if the piece has already been altered for you in any way, we would not be able to accept it for an exchange.
Upgrades  
Tastes and circumstances can change over the years, so if you were hoping to upgrade a previous Berganza purchase, you would be welcome to do so. This is provided your current piece is in good condition, and you are upgrading to one that is at least double in value. You would receive the full amount you paid for your original purchase towards the new one.
Part Exchanges  
If you have a piece of antique jewellery you are looking to part with, we would be able to offer you a part-exchange should your piece be suitable for our collection.

Telephone +44 (0)20 7430 0393 / +44 (0)20 7404 2336
88-90 HATTON GARDEN, London, EC1N 8PN, England

Email: info@berganza.com | Opening hours: Monday-Friday 10am-5pm, Saturday 11am-5pm | All Stripe currencies supported

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Updated 21/12/2024 at 3:11PM

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